Privacy Policy
Naistaxi ("we," "our," or "us") is committed to protecting your privacy and handling your personal data in a transparent and secure manner. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.
Information We Collect
We may collect the following types of information:
Information you provide directly: name, email address, phone number, account registration details, payment information (processed securely via third-party providers), and communications with customer support.
Information collected automatically: device information (such as device type and operating system), log data (such as IP address and access times), and location data when using our taxi services.
Driver verification data: for drivers, we may collect additional information such as driver's license details, vehicle information, and identity verification data.
How We Use Your Information
We use the information we collect for the following purposes:
- To provide, operate, maintain, and improve our services
- To process bookings and transactions
- To communicate with you, including sending confirmations and updates
- To provide customer support
- To ensure safety and trust, including verifying driver credentials through an advanced authentication system
- To comply with legal obligations
Legal Basis for Processing (GDPR)
If you are located in the European Economic Area (EEA), we process your personal data based on:
- Contractual necessity - to provide our services
- Legal obligations - to comply with applicable laws
- Legitimate interests - to improve services and ensure safety
- Consent - where required (for example, marketing communications)
Information Sharing and Disclosure
We do not sell or rent your personal data. We may share your information in the following situations:
- With service providers who assist in operating our platform (for example, payment processors and IT services)
- With drivers and passengers as necessary to facilitate rides
- When required by law or to protect rights, safety, and security
- With your explicit consent
Data Retention
We retain your personal data only as long as necessary to provide our services, fulfill legal obligations, and resolve disputes and enforce agreements.
When data is no longer needed, it will be securely deleted or anonymized.
Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, or alteration.
However, no system is completely secure, and we cannot guarantee absolute security.
Your Rights
Under applicable data protection laws, you have the right to:
- Access your personal data
- Correct inaccurate or incomplete data
- Request deletion of your data ("right to be forgotten")
- Restrict or object to processing
- Data portability
- Withdraw consent at any time where processing is based on consent
To exercise your rights, please contact us using the details below.
Third-Party Services
Our services may include links to or integrations with third-party services. We are not responsible for the privacy practices of those third parties.
Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify users of any significant changes by updating the "Last updated" date or through our services.
Contact Us
If you have any questions or concerns about this Privacy Policy or your data, please contact us:
Email: info@naistaxi.fi
Acceptance of This Privacy Policy
By using our services, you agree to the terms of this Privacy Policy.